Assistance travel companies billing and reporting
invoicing and reporting

Reduce workload and costs

Invoices are standardised to meet the requirements of your administration. The option is available to automatically link invoices with your administration system. After every ride, we provide feedback to ensure high levels of customer satisfaction.

Invoice pairing

Consolidation

A single consolidated invoice saves administration time and cost and frees up resources

Tech innovation

Automation

Automate your administration processes by integrating your internal systems with the Get-e solution

 

Disruption network

Feedback

Bookers and passengers are asked to provide feedback after each ride for quality management

Get-e invoicing
Consolidation

Simplified administration and invoicing solution

Our transfer booking system provides invoices that match our agreements and booking policies. Get-e’s all-inclusive pre-booked prices – available at the moment of booking – contain no hidden extras or management fees. Pricing agreements with our suppliers include as standard: Meet & Assist, VAT, tolls, waiting time allowance, and parking fees.

Reporting
Reporting

Data reporting for full visibility

Get-e’s portal collects all journey data, offering a comprehensive suite of Management Information (MI) that can be used by clients for reporting and analysis. The data is exportable in your preferred format. Additionally, we provide clients with CO2 reports that enable the identification, calculation, and reporting of emissions.

I would like to register for a free account
Passenger-feedback
Passenger-feedback

Your feedback is important

Customer feedback, for both passengers and bookers, is available for each ride – using a 5* NPS rating. This assists the continuous improvement monitoring of Get-e’s services. Current client feedback gives Get-e’s services a 4.9 average.

Know more about our services

Assistance travel transportation management

non-emergency transfers
GLOBAL SUPPLIER MANAGEMENT

A non-emergency transportation supplier network

Get-e Driver App
SYSTEM AND DASHBOARD

An innovative booking tool with all ride details

Get-e operational center
CONTROL TEAM

Dedicated, multi-lingual, and 24/7 support

FAQ

Most asked questions about our administrative service

In which currency do you charge clients?

We can invoice clients in all major currencies.

Are there any booking/admin fees?

No, we do not charge any fee.

What is your business model?

We only make money if you make bookings. We get a commission from our suppliers.

Do you provide any discounts?

No discounts. We negotiate special rates in some cases. For example when clients do a significant volume on a specific destination for a long period

How will I receive invoices?

All invoices will be sent by email.

What are the payment terms?

For invoice payments, our payment terms are seven days by bank transfer or credit card. Collective/consolidated invoices can be provided. If you pay by credit card in our online booking tool, you pay instantly at the moment of booking. If you book through our operations department, then a link will be provided for immediate credit card payment.

How do we reclaim VAT? Are you able to provide a VAT invoice?

If you provide the information needed on the invoice for VAT reclaiming, we will provide this on the invoice.

Are you able to provide ‘auto invoicing’ facility such as customised invoices or integration with our mid-office/back office?

You can download files from the booking tool in specific formats, which can be used to upload to your own mid-office system. Alternatively, we can create an automatic solution through an API. For the API solution, a minimum volume is required.

Can you provide a collective/consolidated invoice?

Yes, we can.

How do we address invoice queries?

Directly to our financial department, with a cc of the account manager.

Can we set up an account so that payment can be made monthly?

Our standard payment terms are seven days. For preferred partners, we can agree on alternative terms.

What methods of payment are accepted?

Credit card or bank transfer.

Do you provide weekly/monthly booking reports?

All bookings can be exported from the Get-e portal. This gives you the option to quickly analyse your booking data. Your Get-e account manager can provide you with templates to analyse your bookings.

Can you provide carbon dioxide (CO2) reporting?

Your Get-e account manager can send you monthly/quarterly/yearly CO2 reports.

What are your reconciliation options?

Get-e works on a  monthly invoicing/reconciliation cycle with a payment term of 14 days. Invoices can be customized to your specific requirements. This includes connecting with your administration system or supplying invoices in XML, CSV, or Excel formats.

CONTACT GET-E

Get in touch to know more about our service

  • Register for a portal account, it’s free.
  • Get a demo of how we manage your transfers.
  • Get the best offer in the market.

For any urgent matters, please get in touch with our 24/7 support team:

+44 203 856 8655
operations@get-e.com

We value your privacy. Your personal information is confidential and is not sold to third parties. Get-e uses this information only for communications related to the services provided by Get-e International B.V.