Assistance travels global operations center
Control team

Around-the-clock professional support

Our Amsterdam-based control team is always accessible to provide operational support, every day of the year. They act as the central point of expertise for all transportation inquiries, including special requests. With their extensive global knowledge, they can be accessed via phone-calls, e-mail, or live chat in our portal.

transportation Assistance


Get-e is committed to providing a professional 24/7/365, operational and customer service support

Multi lingual


The operational control teams monitor all rides and to minimise potential issues and reduce delays


Ad hoc requests


With unexpected events or last-minute requests, the control center is accessible to handle transfer inquiries anytime

Get-e support team for assistance travel

24/7 transportation experts ready to support

In the event of any last-minute requests or unexpected incidents, such as traffic delays or vehicle malfunctions during transportation, our control center is immediately available with alternative solutions. Operational support is available through phone calls, e-mail, or live chat.

Get-e operational support

A dedicated support team that monitors all rides

By constantly monitoring and inspecting all rides and ensuring that drivers are informed of any special requests, Get-e minimises potential issues and reduces delays. Our team’s proficiency in +21 languages enables them to effectively communicate with suppliers and passengers in their respective native languages.

Last-minute requests

Always prepared for unexpected events

By utilising Get-e’s global network of quality suppliers and with additional features built-in to our system, Get-e can provide support for last-minute booking. The driver receives an automated message with the updated pickup time without any additional costs.


Most asked questions about our support center

Yes, please send an email to when a wheelchair-accessible vehicle is needed.

Our 24/7 operations team can be contacted through the chat functionality in the booking tool. Contact us by email (, or by phone (+44 203 856 8655).

The Get-e operations team speaks 21 languages. 24/7 support in English and Spanish. Other languages include Dutch, German, Italian, French, Finnish, Arabic, and Indonesian.

Get-e operates a pre-booked transfer model. However last-minute bookings can be requested two hours before pick-up.

Once an account has been set up, you can start making bookings.

A message is sent to the actual traveler with all ride details. They have the choice to log in to the Get-e portal. Where they can view ride details and track the vehicle. It also lists the other travelers sharing the taxi, if applicable.

The time limit for canceling or rescheduling rides is three hours prior to the scheduled pick-up time. Before that, cancellations and rescheduling are both free of charge. After this time, the full fare for the booking will be charged.

However, some bookings have a cancellation/change deadline of 12 hours before the scheduled pick-up time. These are:

●      long-distance rides, defined as 70 km or more

●      hourly bookings where the price is based on time in the car not kilometers

●      bookings for business and executive vehicles.

We take every complaint very seriously. For each complaint, we contact the supplier to ask for their input and report this feedback to discuss a solution.


Get in touch to know more about our service

  • Register for a portal account, it’s free.
  • Get a demo of how we manage your transfers.
  • Get the best offer in the market.

For any urgent matters, please get in touch with our 24/7 support team:

+44 203 856 8655

We value your privacy. Your personal information is confidential and is not sold to third parties. Get-e uses this information only for communications related to the services provided by Get-e International B.V.