Support

Dedicated, multi-lingual, and 24/7 operations center

Our transportation specialists are trained by aviation industry experts. Starting from the initial booking to post-ride, we provide clients with a single point of contact who is responsible for the entire journey.

Monitoring

Through phone, email, or online chat, our operations center manages airlines requests.

Expertise

Operational team controls all airline booking issues, for instance, flight delays.

Privacy

Our extensive global network can handle airline disruptions, providing increased levels of control.

PROFESSIONAL SUPPORT

Always available to support airline operations

Our automated communication systems ease the process, with our team working around the clock. Airline crew members know their pick-up date, time, and driver details. Airlines achieve fewer no-shows working with us.

CENTRALISED CONTACT

Airline's central point of contact

Crew members can access our portal to add changes or cancel their rides. These changes are automatically taken care of. The operations team contacts the booker, the passenger, and the driver. We coordinate with station managers, crew members, or OCCs. Our operations team speaks more than 12 languages.

DISRUPTIONS

Always ready for ad-hoc requests and disruptions

Our team is experienced in handling airlines. Ad-hoc requests and disruptions are professionally figured out without additional costs. Airlines are being supported with IROPS. We have extra features added to our system for disruption management.

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Airline crew transportation management

Procurement

Uncover the best transportation partner for your crew

System

Airline rostering systems integration

Administration

Invoicing adjusted to your preferences

Support

Our most frequently asked questions

What is the notice time to make a booking?

Get-e operates a pre-booked transfer model. However last-minute bookings can be requested two hours before pick-up.

What is your cancellation policy?

The time limit for canceling or rescheduling rides is three hours prior to the scheduled pick-up time. Before that, cancellations and rescheduling are both free of charge. After this time, the full fare for the booking will be charged.

However, some bookings have a cancellation/change deadline of 12 hours before the scheduled pick-up time. These are:

● long-distance rides, defined as 70 km or more

● hourly bookings where the price is based on time in the car not kilometers

● bookings for business and executive vehicles.

How do you address and monitor customer complaints?

We take every complaint very seriously. For each complaint, we contact the supplier to request their input and report this feedback to discuss a solution.

How do you notify the passenger with ride details?

A message is sent to the actual traveler with all ride details. They then have the choice to log in to the Get-e portal where they can view ride details and track the vehicle. The portal also lists the other travelers sharing the taxi, if applicable.

How long does it take to make a booking?

Once an account has been set up, you can start making bookings immediately.

What languages does your customer service team speak?

The Get-e operations team speaks 21 languages. 24/7 support in English and Spanish. Other languages include Dutch, German, Italian, French, Finnish, Arabic, and Indonesian.

How can we contact you with operational or customer service questions?

Our 24/7 operations team can be contacted through the chat functionality in the booking tool. Contact us by email ([email protected]), or by phone (+44 203 856 8655).

How do you assess and respond to typical questions from the crew?

The support team in our Amsterdam operations centre answers all questions. They have significant airline expertise that helps them provide global support to crew members.

How do you manage changes to crew bookings?

For a complete roster integration, changes are detected automatically by the integration with suppliers receiving the information directly. For last-minute roster changes, operational staff provides new alternative transportation providing more control over the situation. In addition, crew members can always access the Get-e portal for last-minute changes or cancellations.

Are you able to provide support for IROPS (disruptions)?

The global network and innovative technology provide support to airlines with IROPS. Also, extra features are being added to our platform to provide customisable disruption management. Contact us for more information.

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Register for a portal account, it’s free.
Get a demo of how we manage your transfers.
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For any urgent matters, please get in touch with our 24/7 support team:

+44 203 856 8655
[email protected]

We value your privacy. Your personal information is confidential and is not sold to third parties. Get-e uses this information only for communications related to the services provided by Get-e International B.V.