Assistance travels global operations center

Control team

Around-the-clock professional support

Our Amsterdam-based control team is always accessible to provide operational support, every day of the year. They act as the central point of expertise for all transportation inquiries, including special requests. With their extensive global knowledge, they can be accessed via phone-calls, e-mail, or live chat in our portal.

Support

Get-e is committed to providing a professional 24/7/365, operational and customer service support

Monitoring

The operational control teams monitor all rides and to minimise potential issues and reduce delays

Last-minute

With unexpected events or last-minute requests, the control center is accessible to handle transfer inquiries anytime

Support

24/7 transportation experts ready to support

In the event of any last-minute requests or unexpected incidents, such as traffic delays or vehicle malfunctions during transportation, our control center is immediately available with alternative solutions. Operational support is available through phone calls, e-mail, or live chat.

Monitoring

A dedicated support team that monitors all rides

By constantly monitoring and inspecting all rides and ensuring that drivers are informed of any special requests, Get-e minimises potential issues and reduces delays. Our team’s proficiency in +21 languages enables them to effectively communicate with suppliers and passengers in their respective native languages.

Last-minute

Always prepared for unexpected events

By utilising Get-e’s global network of quality suppliers and with additional features built-in to our system, Get-e can provide support for last-minute booking. The driver receives an automated message with the updated pickup time without any additional costs.

Know more about our services

Assistance travel transportation management

Global supplier management

A non-emergency transportation supplier network

SYSTEM AND DASHBOARD

An innovative booking tool with all ride details

invoicing and reporting

Simplified administration with a reduced amount of invoices

FAQ

Most asked questions about our support center

Do you provide wheelchair accessible vehicles?

Yes, please send an email to operations@get-e.com when a wheelchair-accessible vehicle is needed.

How can we contact you with operational or customer service questions?

Our 24/7 operations team can be contacted through the chat functionality in the booking tool. Contact us by email (operations@get-e.com), or by phone (+44 203 856 8655).

What languages does your customer service team speak?

The Get-e operations team speaks 21 languages. 24/7 support in English and Spanish. Other languages include Dutch, German, Italian, French, Finnish, Arabic, and Indonesian.

What is the notice time to make a booking?

Get-e operates a pre-booked transfer model. However last-minute bookings can be requested two hours before pick-up.

How long does it take to make a booking?

Once an account has been set up, you can start making bookings.

How do you notify the passenger with ride details?

A message is sent to the actual traveler with all ride details. They have the choice to log in to the Get-e portal. Where they can view ride details and track the vehicle. It also lists the other travelers sharing the taxi, if applicable.

What is your cancellation policy?

The time limit for canceling or rescheduling rides is three hours prior to the scheduled pick-up time. Before that, cancellations and rescheduling are both free of charge. After this time, the full fare for the booking will be charged.

However, some bookings have a cancellation/change deadline of 12 hours before the scheduled pick-up time. These are:

● long-distance rides, defined as 70 km or more

● hourly bookings where the price is based on time in the car not kilometers

● bookings for business and executive vehicles.

How do you address and monitor customer complaints?

We take every complaint very seriously. For each complaint, we contact the supplier to ask for their input and report this feedback to discuss a solution.

CONTACT GET-E

Get in touch to know more about our service

Register for a portal account, it’s free.
Get a demo of how we manage your transfers.
Get the best offer in the market.

For any urgent matters, please get in touch with our 24/7 support team:

+44 203 856 8655
operations@get-e.com

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