Airline crew transportation automation – CityJet Business case
In 2018, GET-E was awarded the contract to supply CityJet’s crew transportation solution. CityJet recognised that processes such as crew communication and managing suppliers could be automated to realise financial and operational benefits. Key issues identified also included unauthorised bookings, no-shows, and the management of ad-hoc changes.
CityJet has noticed a major decrease in crew transportation no-shows, waiting for costs, and frustrated crew because of automatic change detection. For any last-minute roster changes, new transport is easy to allocate and approve, providing increased operational control.
Previously CityJet managed suppliers and contracts throughout Europe with significant inconsistencies in service levels. GET-E’s Network team now directly manages this function resolving issues of driver no-shows, late arrivals, and changes. CityJet was also able to add a quality supply for new destinations and new contracts via GET-E’s Network.
GET-E developed an integration with CityJet’s rostering system to book transfers automatically. This eliminated the need to send manual transport requests to suppliers. Changes in the roster are detected automatically by the integration and suppliers are informed.
Communication with the crew is now much more efficient and accurate. The crew receives an SMS for each transfer and is able to log on to the GET-E website and view their bookings. If they can not find the driver, vehicles can be located via GPS tracking. 24/7 support is available for any crew or operational issues, contactable by phone, email, or live chat.
The crew logistics department has noticed that automation reduced workload. Their attention is only required during exceptional cases. This has also resulted in a noticeable decrease in costs. Administrative control has improved, as all transfers are recorded online and in one place.
Without actionable data or accurate reporting, a large administration effort was required. Excessive time was spent identifying the source and reason for incurred costs. Get-e now produces accurate and investigable management information. With transparent data, CityJet has full visibility on unit costs, bookings, travellers, pricing.
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