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Operations center

Seamless airport transfers with our always available support team

Get-e offers streamlined airport transfers with 24/7 support, real-time monitoring, and last-minute flexibility. We ensure a seamless and hassle-free experience for our business travel passengers worldwide.

Multi lingual


Get-e provides a 24/7 control center with multilingual staff to support the entire airport transfers process

Centralised contact


Our control system monitors all rides and flights, ensuring reliable and on-time transportation for passengers

Ad hoc requests

Last-minute requests

Operations centre monitors all rides and flights, ensuring reliable and on-time transportation for passengers

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A central solution to book airport transfers in 110 countries

Operations department

Reliable 24/7 support for stress-free airport transfers

Our team works around-the-clock to provide smooth airport transfers experiences. The multi-lingual is always available to assist passengers with any queries in any language!

Get-e portal

Real-time monitoring for on-time airport transfers

With Get-e’s advanced monitoring system, passengers assure all airport transfers will be on schedule. Our team closely monitors all rides and flights, keeping a close eye on any potential delays or disruptions.

How does the Get-e Driver App makes travelling abroad easier?
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Last-minute requests

Flexible airport transfers to suit your changing plans

Experience the convenience with Get-e’s ability to accommodate your last-minute requests for a seamless transfer experience. Whether you need to make a sudden booking, modify your existing booking, or have your transportation request cancelled.


Our most frequently asked questions about airport transfers support

Our 24/7 operations team can be contacted through the chat functionality in our booking tool, by email (operations@get-e.com) or phone (+44 203 856 8655)

Get-e operates a pre booked transfer model; however last minute bookings can be requested 2 hours before pick-up.

The Get-e operations team speaks 21 languages. 24/7 support in English and Spanish. Other languages include Dutch, German, Italian, French, Finnish, Arabic, and Indonesian.

A message is sent to the actual traveler with all ride details. They then have the choice to log in to the Get-e portal where they can view ride details and track the vehicle. The portal also lists the other travellers sharing the taxi, if applicable. Learn more about our system.

It is quick and easy to set up an account with Get-e. Once a simple account opening form is completed, your account will be activated. The Get-e booking platform is easy to use and requires no training. Multiple users can be added to the account, user instructions will be sent with log ins and you can start making bookings immediately!

The passenger and/or booker will be notified by email of their ride confirmation. Additionally an SMS will be sent to the passenger with all information about their ride 30 mins before pick-up. There is also an option to log on to the Get-e portal to view all associated bookings and track their vehicle.

We take every complaint very seriously. For each complaint, we contact the supplier to request their input and report this feedback to discuss a solution.

The time limit for cancelling or rescheduling rides is 3 hours before the scheduled pick up time for standard bookings, before which cancellations and rescheduling are both free of charge. After this time, the full fare for the booking will be charged. However, some bookings have a cancellation/change deadline of 12 hours before the scheduled pick up time. These are:

long-distance rides, defined as 70 km or more,

hourly bookings where the price is based on time in the car not kilometers 

bookings for business and executive vehicles.

Our operations team monitors all rides. If they see 30 minutes in advance of the pick-up time, that there is a potential delay, they will contact the driver or supplier. If no contact can be made, an alternative supplier and driver will be allocated. If for any reason the passenger is at the pick-up but the driver is not, the passenger can contact our OPS team or the driver directly for a revised ETA. The passenger can always see the actual location of the driver by logging in to the portal. 

Contact us

We are happy to inform you about our service

  • Register for a portal account, it’s free.
  • Get a demo on how we manage your transfers.
  • Get the best offer in the market.


For any urgent matters, please get in touch with our 24/7 support team:

  • +44 203 856 8655
  • operations@get-e.com

We value your privacy. Your personal information is confidential and is not sold to third parties. Get-e uses this information only for communications related to the services provided by Get-e International B.V.