Our 24/7 operations team can be contacted through the chat functionality in our booking tool, by email (operations@get-e.com) or phone (+44 203 856 8655)

Get-e operates a pre booked transfer model; however last minute bookings can be requested 2 hours before pick-up.

The Get-e operations team speaks 21 languages. 24/7 support in English and Spanish. Other languages include Dutch, German, Italian, French, Finnish, Arabic, and Indonesian.

A message is sent to the actual traveler with all ride details. They then have the choice to log in to the Get-e portal where they can view ride details and track the vehicle. The portal also lists the other travellers sharing the taxi, if applicable. Learn more about our system.

It is quick and easy to set up an account with Get-e. Once a simple account opening form is completed, your account will be activated. The Get-e booking platform is easy to use and requires no training. Multiple users can be added to the account, user instructions will be sent with log ins and you can start making bookings immediately!

The passenger and/or booker will be notified by email of their ride confirmation. Additionally an SMS will be sent to the passenger with all information about their ride 30 mins before pick-up. There is also an option to log on to the Get-e portal to view all associated bookings and track their vehicle.

We take every complaint very seriously. For each complaint, we contact the supplier to request their input and report this feedback to discuss a solution.

The time limit for cancelling or rescheduling rides is 3 hours before the scheduled pick up time for standard bookings, before which cancellations and rescheduling are both free of charge. After this time, the full fare for the booking will be charged. However, some bookings have a cancellation/change deadline of 12 hours before the scheduled pick up time. These are:

● long-distance rides, defined as 70 km or more,

● hourly bookings where the price is based on time in the car not kilometers 

● bookings for business and executive vehicles.

Our operations team monitors all rides. If they see 30 minutes in advance of the pick-up time, that there is a potential delay, they will contact the driver or supplier. If no contact can be made, an alternative supplier and driver will be allocated. If for any reason the passenger is at the pick-up but the driver is not, the passenger can contact our OPS team or the driver directly for a revised ETA. The passenger can always see the actual location of the driver by logging in to the portal.