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Ground transportation management: do we still need the human touch?

March 4, 2021

At Get-e, we talk a lot about digitalisation of Ground transportation management.

For almost all industries, going digital allows for the streamlining of many administrative burdens, freeing up time and money for other business development-focused activities. In aviation specifically, intelligent tools can be used to outsource a host of jobs. In Get-e’s case, ground transportation management, crew airport transfers and flight disruption management. In the past year, the ability to use technology to manage these processes has been particularly helpful as airlines deal with reduced resources and staff levels.

In fact, the downtime experienced by the aviation industry led to a surge in digital solutions being developed, designed to support airlines as they prepare for a resurgence in travel. At Get-e, we created our disruption management platform, giving airlines a ready-to-go transportation and hotel and accommodation (HOTAC) partner to support passengers affected by flight diversions at the touch of a button.

However, the use of technology can sometimes eliminate interaction between supplier and customer. This is something that is often desired in our line of work, where a delayed crew member or displaced passengers has huge reputational and operational repercussions. Direct contact with to someone is much preferred and knowing someone will be available to provide personal support provides well-needed peace of mind.

Get-e is dedicated to the highest level of customer service. Our operations team, comprising vastly experienced and knowledgeable aviation professionals, can speak 12 languages with Spanish and English staffed 24/7​. All rides are monitored through GPS and suppliers are contacted if inactivity or potential obstacles are detected and if needed, provide alternative arrangements.

If you’d like to find out more about Get-e, pick up the phone to speak to one of our advisors on +44 203 856 8655, or if you prefer the digital approach, get in touch via our contact page.

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