Before Travelling:

• Passengers should follow local government and health authority guidelines ensuring that they are not exhibiting symptoms associated with COVID-19 before traveling.
• Passengers are responsible for bringing their own facemasks. (where possible face masks will be made available for passengers by the driver)
• Any relevant underlying health conditions should be included in the booking notes pre-travel.

Safety Protocols: 

• Drivers exhibiting any symptoms associated with COVID-19 e.g. high temperature or dry cough are required to remain at home.
• The driver will clean high-contact internal and external surfaces in the vehicle after each journey before accepting the next ride – full cleaning after the end of shift with anti-bacterial solutions.
• Get-e recommends vehicles to be equipped with screen partitioning between drivers and Passengers. If screen partitioning is not installed in the vehicle, face masks must be worn by drivers and passengers.
• Hand sanitizer and/or anti-bacterial wipes are available for drivers and passengers in vehicles.
• Avoid passenger contact. Where possible, luggage should be handled by the passenger. In cases where assistance is required from the driver, sanitation of luggage handled by the driver is mandatory.
• The driver is responsible for appropriate ventilation.
• The driver will open doors for the passengers – so passengers do not need to touch any buttons or door handles. 
• Get-e advises following local regulations for the restriction of the number of passengers in the vehicle. 

1. Meet all the prevailing country-specific legal requirements.
2. Are not older than 5 years for the comfort class and 3 years for the business and executive class unless agreed upon specifically.
3. Are equipped with air-conditioning.
4. Are always clean, tidy and odour- and damage-free.
5. Are not refueled during the transfer.
6. In case of a pick-up from the airport, are parked within a walking distance of not more than 3 minutes.

• Are fully licensed and insured by the appropriate authorities for the execution of services;
• Have extensive driving experience;
• Select the optimal route;
• Comply with local traffic regulations;
• Are bilingual (local language and basic English);
• Are well-groomed and neatly dressed; (Shirt for comfort booking and a suit for business and executive bookings.)
• Are familiar with the region where they operate;
• Refrain from smoking, eating, and drinking in the client’s presence;
• Keep the car audio/video system switched off unless the client requests them to switch it on;
• Adjust the temperature according to the client’s request;
• Aave a customer-friendly and responsive attitude;
• Complies with the client’s reasonable requests whenever possible;
• Refrain from making non-booking related telephone calls in the client’s presence;
• Assist the client with loading and unloading his luggage;
• Remind the client in case he leaves something behind in the car;
• Collect the client inside the airport arrival hall;
• Meet and greet the client with a printed name sign.

1. The car and the driver can always be reached via mobile telephone (or another hand-held device) or via the support center of the network member;
2. Monitor the client’s flight information in order to ensure a timely collection;
3. Arrange replacement forthwith in case of unexpected non-compliance.