Euro-Center x Get-e Partnership

3 Hours to 10 Minutes: How Get-e and Euro-Center Simplified Global Transport Together

In the fast-moving world of travel assistance, every minute counts. When global provider Euro-Center needed a faster, more reliable way to arrange non-medical transport for clients across dozens of countries, they partnered with Get-e – turning a slow, manual process into a streamlined digital system supported by 24/7 human expertise.

Today, what once took hours of coordination can be completed in just 10 minutes, helping Euro-Center deliver the same care and precision they’re known for – only faster.

Assistance Industry

Who is Euro-Center?

With a presence in over 35 countries, Euro-Center is one of the world’s leading providers of travel assistance and claims management. Every day, their teams coordinate urgent and non-emergency support for travelers around the globe, from arranging medical care to ensuring seamless ground transportation.

But managing reliable, timely non-medical transfers across borders was a growing operational burden.

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How does Get-e help?

Turning Complexity into Control

Before Get-e, arranging a single ride meant juggling emails, providers, and time zones. The process was manual, repetitive, and hard to scale. Get-e introduced one platform that changed everything – bringing global visibility, real-time communication, and automation to every booking.

“Now, it only takes 5–10 minutes to fill out the necessary information. The portal is very user-friendly – you can choose the vehicle type, schedule pick-up times, and submit additional support requests – all in one place,” – said the Euro-Center team.

With 85% of non-medical transfers now booked through Get-e, Euro-Center has gained both speed and consistency across markets

Learn how we do it

24/7 Operations Support

Constant monitoring and help with unexpected

Behind every digital process stands a team of real people. Get-e’s 24/7 operations team ensures that each trip runs smoothly—handling flight delays, late-night arrivals, and unexpected changes with professionalism and care.

“What really stands out is the 24/7 support from the operations team,” said Euro-Center. “Your team is always available to help with any issues, which gives us a lot of confidence and peace of mind.”

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Invoicing

No more chasing suppliers or matching spreadsheets.

Get-e’s automated invoicing system keeps every booking linked to its journey, making reconciliation simple and error-free. Euro-Center’s finance team can access all invoices in one place, track costs by case or region, and close reports faster with complete transparency.

Less admin. More accuracy. Real-time financial clarity.

Euro-Center wins after the partnership

Reduced booking time

One system replaces fragmented supplier coordination and cuts the manual work from hours to just minutes.

Full control in one dashboard

Euro-Center can see every ride in progress, supported by real-time updates and GPS tracking.

Tailored support for each case

Special travel requirements can be added instantly through the platform.

“It’s a fast and simple platform for booking taxis anywhere in the world.” – Kirill Li, Transport Manager

Get-e offers a complete solution designed specifically for assistance companies, delivering:

Less manual work and smoother communication through our all-in-one booking platform
Safe and punctual transfers thanks to GPS tracking and round-the-clock operations
Consistently high-quality service from our carefully vetted supplier network