Entering your car can be a little tricky if you are physically challenged

Success story

3 Hours to 10 Minutes: How Get‑e Helped Euro-Center Simplify Transport

Global assistance provider Euro-Center revolutionised 85% of its non-medical transportation through Get‑e’s centralised, efficient solution backed by 24/7 human support.

Who is Euro-Center?

With a presence in over 35 countries, Euro-Center is one of the world’s leading providers of travel assistance and claims management. Every day, their teams coordinate urgent and non-emergency support for travelers around the globe, from arranging medical care to ensuring seamless ground transportation.

But managing reliable, timely non-medical transfers across borders was a growing operational burden.

The Challenge

Our Solution

The Challenge

Caregiver helping senior handicapped asian woman from wheelchair get into car

The Challenge

Time-consuming, multi-step bookings

Before partnering with Get‑e, Euro-Center’s transport team faced a manual, time-intensive process for each client’s ride.

“Our team would spend roughly 1–3 hours each week arranging transportation,” said a Euro-Center transport team representative. “It involved emailing providers, confirming availability, and chasing down confirmations.”

With operations spanning multiple countries and unique client needs, this approach created friction, delays, and administrative overhead.

Our Solution

The Solution

One centralised portal for global bookings

Since adopting the Get‑e platform, Euro-Center has transformed the way it manages ground transport.

“Now, it only takes 5–10 minutes to fill out the necessary information,” they shared.

“The portal is very user-friendly. You can choose the vehicle type, schedule pick-up times, and submit additional support requests – all in one place.”

Today, Euro-Center books the majority of transfers through Get‑e.

Euro-Center wins after the partnership

Fast booking with low effort

Cut the manual work from hours to just minutes.

One dashboard across markets

Euro-Center can see every ride in progress, supported by real-time updates and GPS tracking.

Tailored support for each case

Special travel requirements can be added instantly through the platform.

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“What really stands out is the 24/7 support that helps with any issues, which gives us a lot of confidence and peace of mind" - Kirill Li, Transport Manager

“It’s a fast and simple platform for booking taxis anywhere in the world.” – Kirill Li, Transport Manager

Get-e offers a complete solution designed specifically for assistance companies, delivering:

Less manual work and smoother communication through our all-in-one booking platform
Safe and punctual transfers thanks to GPS tracking and round-the-clock operations
Consistently high-quality service from our carefully vetted supplier network

Simplify your transportation

Join assistance leaders who trust Get-e for efficient non-medical transport

Schedule a demo

Explore our offer

General information

Non-emergency transfers for global assistance

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System

System that powers seamless rides worldwide

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