GET-E selected high-quality suppliers in the South America region to deliver the required level of service. The Network Team visiting the destinations in South America, assessing, auditing and suppliers to meet VISA’s requirements. The GET-E network team, containing Spanish-speaking members, trained the suppliers regarding service level expectations and in the use of the GET-E driver app.

GET-E is now the first contact point for cardholder operational support, with a key provision being Spanish-speaking customer service. Thus if there is a situation with a ride, the cardholder has access to Spanish Speaking customer support 24/7/365 from the GET-E operations centre in Amsterdam.

VISA is now able to download actionable data in the form of management reports in various formats,  with ride data per cardholder, providing full visibility and control of related expenditure. Co2 ride data is also available to conform with Corporate Social Responsibility reporting requirements.