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Last Night a Transportation Company Saved My Live

December 14, 2020

“You are life savers”. This was the message of thanks we recently received from one of our Airline customers.

The situation

The client had mistakenly booked Airline Crew transportation for the wrong day. On receiving a message from the Crew that their transport had not arrived, our on-the-ball Operations team, swung into action and a vehicle was sourced and sent to pick up the Crew. The vehicle arrived within 15 minutes of being informed of the situation by the Crew.

Ask anybody who works in Airline operations or ground handling and they will all likely have a horror story to hand of delays to flights and unhappy Crews caused by a simple failure to pick-up the Crew on time – some remain traumatised by the experience! Airline Financial Managers will be able to give chapter and verse on the associated cost impacts.  

So apart from having a multi-lingual, Operations support team of transportation professionals available 24/7 to rescue situations, what can be done to limit these occurrences?

The solution

Working on the principle that prevention is better than cure, Get-e blends smart automation with proactive, hands-on, customer service to provide solutions:

  • Get-e’s online booking platform includes a smart dashboard overview which has access to real-time information such as flight delays and traffic issues, which updates all necessary parties.
  • Unique time-zone management features enable ease of use around the globe; removing the possibility of errors when making bookings in different time-zones. One of our airline customers estimated that this feature alone saved thousands of Euros in missed take-off slots from late arriving crew. 
  • All rides are monitored by our Operations team through GPS and drivers are contacted if there is inactivity or lack of responsiveness prior to the designated pick-up time. If required, another driver is allocated. 
  • The Get-e booking platform can also be integrated with customers’ systems providing real-time visibility of both flight and driver information for users and travellers alike.
  • All bookings are carried out by Drivers who have downloaded the Get-e driver app. The booking platform dashboard uses email and SMS to provide GPS tracking information of drivers, custom pick-up destinations and full driver details.

An important factor in ensuring that the service for crew is delivered without a major failure is the quality of the transport operators used. Get-e’s Network team sources the market for the best suppliers with the most competitive prices. Previously, any significant implementation for a new customer would involve Network Team managers on the ground, visiting and auditing suppliers to not only assess their suitability and compliance but also to help support the roll-out.

The Pandemic changed all that but Get-e is nothing if not adaptable and we have established a virtual supplier audit and on boarding  process that involves online and/or conference call meetings, referencing, the upload of digital copies of relevant documentation (license to operate, insurances, driver details etc.) 

Although we might not be able to save actual lives – our Medical Assistance company customers are the experts in that field – we can take the pain away for Airlines; ensuring that a quality, consistent and cost effective service is delivered to avoid crew transportation going horribly, expensively, wrong.   

Office overview for media

About Get-E

B2B clients benefit from an advanced tech solution for managing all ground transportation on a global level. Our network includes taxi’s, pre-booked cars, minivans and busses in economy, business and first-class. Get-e covers over 900 destinations in 110 countries.

Besides technological solutions, we provide 24/7 operational support and local market expertise. The fact that we have visited all our destinations makes us a strong sourcing partner for companies that are looking to travel to new destinations or for clients that rely on us managing their suppliers globally.

Learn more about Get-e