All suppliers sign a strict agreement, which aligns with the client’s specific requirements. In addition, the Get-e booking portal is configured by ‘business rules’ which are observed by suppliers when executing rides.

At key destinations, we audit suppliers by visiting their offices. Depending on the size of the destination, we decide on the frequency of visits. As a minimum, all suppliers are audited either directly or virtually at least once every 12 months. Furthermore, we retain all applicable licenses and liability insurance documents.

The Get-e network team manages our 2,000 global supply partners. Reporting dashboards monitor SLAs directly with the supplier. Bookings are made automatically through our system and our operations team proactively checks all rides.

Get-e has a Public Liability Insurance to a maximum of €10m. To become a supplier on the Get-e network, partners must provide evidence that their companies and drivers are fully licensed and insured in compliance with local regulations. Contact us for more information about our insurance policy.

Yes. We audit our suppliers annually and supply partners must provide evidence that their companies and drivers are fully licensed and insured in compliance with local regulations.

Yes. Before launching services in a new destination, Get-e carries out an extensive selection process. To ensure the best suppliers are sourced. Guaranteeing high levels of health, safety service, and competitiveness.

All Get-e suppliers are audited either directly or virtually at least once every 12 months. Furthermore, we retain all applicable licenses and liability insurance documents.

If necessary, the driver will provide direct assistance to the passenger and call the local emergency number. After the initial safety assessment, the driver will call Get-e to inform them about the accident. Get-e will inform the client and share all information needed, this includes all insurance documentation.

Our supply partners follow all local legal requirements which include drug and alcohol testing for drivers.

We are not a taxi supplier and do not own our own vehicles. We manage transfers on behalf of our clients with the services provided by contracted supply partners.

Yes. We can offer a full range of vehicle types.

Yes. We work with suppliers worldwide that can provide us with coaches. Requests are made via email.

Each of our services – coaches, Comfort Class, Business Class, and Executive Class – have different price. For all our standard services the prices include VAT, fixed waiting time and parking fees. The journey price is calculated on a per-kilometer basis. Get-e does not charge booking fees but works with a commission-based model from our suppliers.

Yes. We can onboard your preferred suppliers. You can book them through our online booking platform.

Where there is a specific seating requirement, we liaise with suppliers directly. To ensure that only compliant supply partners are allocated to the service.

When there is a specific luggage requirement, we liaise with suppliers. To ensure that only compliant supply partners are allocated to the service.

Yes. All our vehicles have a separate compartment for luggage. The capacity is dependent on the size of the vehicle.

• Standard Saloon = 3 large bags
• Business/Premium Saloon  = 3 large bags
• Minivan/Sprinter Van = 6 large bags
• Executive/Limousine = 3 large bags

When there is a specific chair requirement, we liaise with suppliers. To ensure that only compliant supply partners are allocated to the service. We utilize suppliers with vehicles that are compliant with prescribed airline crew safety standards.

Our operations team monitors all rides. If they see a potential delay 30 minutes in advance of the pick-up time they will contact the driver or supplier. If no contact can be made, an alternative supplier and driver will be allocated. If for any reason the passenger is at the pick-up, but the driver is not, the passenger can contact our operations team or the driver directly for a revised arrival time. The passenger can always see the actual location of the driver by logging in to the portal.

Yes. We have experience in managing airside operations at one of the busiest airports in Europe. We have suppliers specialised in these operations. Also, we can ‘on board’ any suppliers that you currently use for these services.